Frequently Asked Questions

Account Opening

• Who can apply for Roshan Digital Account?
  • Customers who are living outside Pakistan having CNIC/SNIC/NICOP.
  • Foreign Nationals having Pakistan Origin Card (POC)
  • Resident Individual Pakistanis who have duly declared assets held abroad (foreign currency account only).
• What type of accounts are offered?
  • Pakistani Rupee Account (PKR).
  • US Dollar Account (USD).
  • Euro Account (EUR)
  • Great British Pound Account (GBP)
  • Saudi Riyal Account (SAR)
  • United Arab Emirates Dirham Account (AED)
• What is the nature of account?
  Current or Savings, Islamic and Conventional accounts are offered in PKR or FCY (USD, EURO, GBP, SAR, AED).
• Is there a minimum account balance requirement?
  No, there is no minimum account balance requirement.
• How can I open this account?
  Visit www.ubldigital.com and click on 'Apply for Roshan Digital Account'
• What documents are required to open this account?
  Each document below can be up to a size of 5 MB, in JPEG, JPG, PNG and PDF (3 Page maximum) format;

  • Original scanned CNIC/ NICOP/ POC
  • Original scanned Pakistani Passport (first 2 pages) (for NRPs, OPF members, and Government Employees posted abroad)
  • Original scanned other country Passport (first 2 pages) (for POC holders, if available)
  • Proof of NRP status (POC, visa, entry/ exit stamps, etc. consolidated in a single image file)
  • Proof of Profession and Source of Income/ Funds (job certificate, tax return, rent agreement, salary slips, etc. consolidated in a single image file)
  • Live /digital photo through Webcam
  • Signature on white paper/ scanned image of signature
  • Wealth statement declared in latest tax returns with Federal Board of Revenue (FBR) (For Resident Pakistanis Only)
• How this account differs from a normal account other than being NRP & opening online?
  • Investment in upcoming government bonds/certificates will only be allowed for Roshan Digital Account with attractive rate of return
  • Repatriation/Return of funds invested by the customer through the source account (Back to the account where the amount was remitted from)
  • Transfer between your Roshan Digital FCY Account to Roshan Digital PKR Account
  • Free of Cost Debit Card & Cheque Book delivery to the NRP customers in their respective countries
  • Digital Services available via App & Net banking (Customers can transfer funds to anyone, Bill payment, Mobile top-up, Zakat & Donation payments and all other transactions that are available in Net banking & Digital App)
    *Conditions Apply. Zakat & Donations services are available for FCY & PKR accounts however rest of the digital services will soon be available for FCY account.
• Can Roshan Digital Account holders avail financing schemes?
  Yes, we are in process of designing specialized financing schemes for our Roshan Digital Account customers
• How many days will it take to get my welcome pack (cheque book/debit card) delivered overseas for a Roshan Digital Account?
  The delivery time will vary depending on customers destination. However, the bank will make sure that welcome pack is dispatched as soon as your account is activated after completing all account opening formalities.
• If my passport is expired so will I still be eligible to enroll for Roshan Digital Account?
  No, a valid passport is required to get this account activated
• Are there any Courier charges for the delivery of cheque book/debit card?
  There are no Courier charges – This is a free of cost service for the customer
• Will WHT be exempted for Cash Withdrawal and Non-Cash transactions for a Roshan Digital Account?
  Yes, WHT will be exempted
• Can I deposit funds into Roshan Digital Account (RDA) from within Pakistan or through UBL Digital App used by a domestic customer?
  No. Funds can only be remitted from outside Pakistan or funds can be transferred between two NRP/RDA accounts owned by the same person.
• Is there any Tax exemption on Roshan Digital Account?
  10% WHT will be deducted on profit credited in terms of government bonds/certificates in customers account. Moreover, there is no requirement for tax filing like other customers

Account Features (PKR) Account

• Can I open more than one account?
  Yes. Multiple PKR accounts can be opened on a single CNIC, however one account request needs to be processed completely and verified before another request can be initiated.
• Can I open Joint account?
  For opening a joint account, please drop us an email at roshan@ubl.com.pk
• Can I deposit funds from within Pakistan in this account?
  No. Funds can only be remitted from outside Pakistan or funds can be transferred between two NRP accounts owned by the same person.
• Does this account come with ATM card?
  Yes. While filling digital account opening form at www.ubldigital.com, customer will select if Debit card is required.
• What are the charges for UBL Debit Card and Cheque Book?
  As per SOC available at https://www.ubldigital.com/More/ScheduleofCharges
• Where I will receive my Debit card?
  Debit card will be delivered at your current international or domestic address.
• Does this account offer cheque book facility?
  Yes. While filling digital account opening form at www.ubldigital.com, customer will select if Cheque book is required.
• Where I will receive my Cheque book?
  Cheque book will be delivered at your current international or domestic address.
• Can I have access to Net Banking or UBL Digital App?
  Yes, once your account is opened, you will receive email for Net banking & UBLDigital App.
• What kind of transactions I can perform from this account?
  You can transfer funds to anyone, Bill payment, Mobile top-up, Zakat & Donation payments and all other transactions that are available in Net banking & UBLDigital App.
• How can I take my funds back in originating account?
  Repatriation of funds option will be available in Net banking under NRP services tab.
• What is the Turnaround Time for repatriation of funds?
  It will take maximum 5 working days.
• How can I start investing in shares?
  • You first have to open Central Depository Company account for which you can place the request that is available under NRP services tab.
  • Once Central Depository Company confirms you regarding your Central Depository Company and selected broker account opening, you can transfer funds to Central Depository Company account through option available under NRP services tab.

Account Features (FCY) Account

• Can I open more than one account?
  Yes. Multiple FCY accounts can be opened on a single CNIC, however one account request needs to be processed completely and verified before another request can be initiated.
• Can I open Joint account?
  For opening a joint account, please drop us an email at roshan@ubl.com.pk
• Can I deposit funds from within Pakistan in this account?
  No. Funds can only be remitted from outside Pakistan or funds can be transferred between two NRP accounts owned by the same person.
• Does this account come with ATM card?
  No.
• Does this account offer cheque book facility?
  Yes. While filling digital account opening form at www.ubldigital.com, customer will select if Cheque book is required.
• Where I will receive my Cheque book?
  Cheque book will be delivered at your current international address.
• Can I have access to Net Banking or UBL Digital App?
  Yes, once your account is opened, you will receive email for Net banking & UBLDigital App.
• What kind of transactions I can perform from this account?
  You can transfer funds to anyone, Bill payment, Mobile top-up, Zakat & Donation payments and all other transactions that are available in Net banking (coming soon).
  *Conditions Apply. Zakat & Donations services are available for FCY & PKR accounts however rest of the digital services will soon be available for FCY account.
• How can I take my funds back in originating account?
  Repatriation of funds option will be available in Net banking under NRP services tab.
• What is the Turnaround Time for repatriation of funds?
  It will take maximum 5 working days.
• How can I start investing in shares?
  This option is not available for FCY account.
• What is the Swift Code information to send remittance to this account?
  UBL Swift Code “UNILPKKARDA” will be used to send remittance to this account

Roshan Apni Car

• How can apply for UBL Roshan Apni Car?
  You can apply through UBL website or through email. UBL representative will contact you.
• Who can avail UBL Roshan Apni Car?
  You can avail Car financing facility by opening Roshan Digital Account in PKR currency.
• What are financing options of UBL Roshan Apni Car?
  You have following financing options

  • Segment 1: Lien Based Financing
  • Segment 2: Non Lien Based Financing
• What is Lien Based Segment?
  In lien based segment, you have to make investment in Islamic /conventional Naya Pakistan Certificates or balance in your Roshan Digital Account in Pak Rupees equivalent to the financing amount which will be lien / pledge equal to the tenure of financing. You cannot premature the certificate or withdraw/repatriate the funds from your Roshan Digital Account until the maturity or full settlement of the financing.
• What is Non-Lien Based Segment?
  In this segment financing will provided on the basis of your income and remittances. You will be eligible if you have remitted atleast three consecutive remittances to your family member in Pakistan.
• Basis and Documentation of Financing?
  You (RDA Holder) will be Main Applicant and your family member will be the Co Applicant. Both will sign off the legal agreements and other documents. You (RDA Holder) have to provide the proof of relationship with Co Applicant.
• How financing is Shariah Compliant?
  Financing is based on Shariah Compliant mode of Diminishing Musharakah.
• How Vehicle will be delivered and registered?
  You will give authorization to Co-applicant (family member: Parent, Spouse, Children, Real Siblings) for dealing with bank in Pakistan and to take the delivery of vehicle. The vehicle will be registered in the name of co-applicant residing in Pakistan.
• What is the maximum limit of financing of UBL Ameen Drive?
  Maximum Rs. 8,000,000/-
• What is the tenure of the financing?
  Minimum 1 year and Maximum 7 years Non Lien segment and Maximum 5 Years for Lien Based Segment.
• How much initial down payment do I have to make?
  Minimum 15% for lien based segment. For Non lien based segment, Minimum 15% for New (Locally manufactured) and 20% for Used/Imported Segment.
• Who will evaluate the price of Used, Imported /Reconditioned cars?
  You don’t need to worry about evaluation of price Bank’s authorized appraisal companies do this job.
• Who will do the Takaful coverage of my vehicle?
  The takaful companies are Adamjee, EFU, Jubilee and UBL Insurers
• What is included in my down payment?
  • Minimum 15% equity of the vehicle price
  • Processing fee
  • First year Takaful/Insurance Amount.
• What is the process of instalment payment?
  Installments can be paid through Direct debit to you Roshan Digital Account or through, cash payment, online repayment, ATM in Pakistan.
• If I want to settle the financing before the maturity?
  Yes, you can settle by payment of outstanding amount.
• When will the Instalment start?
  The instalment will start soon after you receive the delivery of the vehicle

Pakistan Equity Investment

• Which brokers are currently offering Trading Accounts for Roshan Digital Account Holders?
  To view the list of brokers that are integrated with CDC and offering Roshan Digital Account, please click on the following link:
  
  https://www.psx.com.pk/psx/resources-and-tools/investors/investing-on-psx-from-overseas https://www.cdcpakistan.com/businesses/others/roshan-digital-account/
• What is a Trading Account and what is its purpose?
  A Trading Account is opened on behalf of the Investor with a broker and is used for trading in shares.
• What is Unique Identification Number (UIN) and its purpose?
  In order to authenticate each trade and transaction executed in the stock market, NCCPL registers investors by assigning a UIN. Registered UINs are provided to the stock exchange by NCCPL and it is mandatory for brokers to enter UIN while trading.
• What is a Custody Account and what is its purpose?
  A Custody Account is a shares custody account opened with CDC.
• What is Direct Settlement Service (DSS) and what role does it play in Roshan Digital Account?
  Direct Settlement Service is a web based service through which IAS Account Holders can settle their trades executed at Stock Exchange directly through their respective IAS Account. Investors have to contact the broker only for the execution of trades. Further details about Direct Settlement Service are available on the following link:

  
  https://www.cdcpakistan.com/businesses/others/direct-settlement-services/
• How can I start investing in Pakistan Stock Market if I have a UBL Roshan Digital Account?
  • Step 1: Login to UBL Netbanking.
  • Step 2: Click on NRP Services and select Stock Market Investment.
  • Step 3: Choose your preferred broker.
  • Step 4: Accept Terms and Conditions for investing in Pakistan Stock Exchange.
  • Step 5: Click on ‘Confirm'.

  Your request will be sent to CDC for further processing. Once your CDC account opening acknowledgement email is sent by CDC, you can start investing by following the below steps:

  • Step 1: Login to UBL Netbanking.
  • Step 2: Click on NRP Services and select Stock Market Investment.
  • Step 3: Add funds into your UBL Roshan Digital CDC account and start investing.
• What happens after I provide the above?
  You will receive an ‘Acknowledgement Email’ from CDC as soon as we receive the consent and information from your bank.
• What happens after the acknowledgement email?
  In 24 hours of receiving the acknowledgement mail from CDC and if your Information/ credentials were found complete and correct, you will receive an Account Opening Package email from CDC, comprising of the following actions and details:

  • Opening of your Trading Account with your selected broker.
  • Creation and Registration of your Unique Identification Number (UIN).
  • Opening of your Custody Account (CDC Account).
  • Activation of Direct Settlement Service (DSS) in your Investor Account (if you have opted for the same).
  • Creation of your CDC Web Access Login ID and Password.
• How would I know about Broker’s Commission and other trading details?
  You will be contacted directly by your broker regarding its Fee and Commission Structure and other trading details. Please note that before the opening of your Trading Account, broker will perform its own due diligence and may ask for more details / information.
• Do I need to do anything else before initiating my first trade?
  Before you initiate your first trade, you have to initiate a Fund Transfer request from your UBL Roshan Digital Account to CDC Bank Account maintained with your bank (details of which were provided with the Account Opening Package).
• How do I initiate my first trade / purchase transaction?
  You can purchase shares through broker’s online trading app / portal easily within the amount transferred by you to CDC.
• How long after my purchase will I receive the shares in my CDC account?
  At T+2 (2 business days after transaction), CDC will pay cash on your behalf against the purchase and will receive shares in your CDC Account. CDC will notify you about the transaction.
• How do I sell shares?
  You can sell your already purchased shares through your broker’s online trading app / portal easily.
• When do I receive the cash against my sale?
  At T+2 (2 business days after transaction), CDC will transfer the shares out of your CDC Account and will receive cash on your behalf, which will be readily available for any further transactions.
• How do I receive my Corporate Action entitlements?
  All Corporate Action entitlements will be credited in your CDC Account. Your Cash Dividends will also be made available with CDC. All information regarding Corporate Actions will be provided to your bank and will be available to you through CDC Access web portal and app.
• How do I pay broker’s commission?
  CDC will pay your broker’s commission from the cash transferred by you from your UBL Roshan Digital Account to CDC bank account.
• What are NCCPL’s charges and how do I pay them?
  NCCPL charges are applicable on the clearing of trades and will be deducted by CDC, details of which will be provided to you. For schedule of NCCPL’s fee and charges, please refer to
  
  www.nccpl.com.pk
• Is there any additional fee for Direct Settlement Service?
  No, this service is FREE-OF-COST for Overseas Pakistanis.