Who can use UBL Digital App?
All existing UBL customers with a savings or current account can avail the UBL Digital App provided they have an existing registered Netbanking account or they have an ATM/Debit Card along with a registered mobile number.
Customers who do not have bank accounts with UBL can use the UBL Digital App to apply for a UBL bank account.
How can I register for UBL Digital App?
Sign-up using account details:
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Download the App from Google Play Store or Apple App Store.
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To register for the app for the very first time, you will be asked for
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Your CNIC number
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Your ATM card number
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Your ATM PIN
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If you have an existing Netbanking profile, you can opt for sign-up via your Netbanking credentials
Sign-up using a secure code:
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Download the UBL Digital App from Google Play Store or Apple App Store and call our Customer Care at
(021)-111-825-888
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After our representative has verified you through the call, you'll be sent a unique, computer-generated sign-up code on your registered mobile number
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You can then enter the sign-up code and your CNIC number to complete registration.
Sign-up using QR:
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Download the App from Google Play Store/ Apple App Store.
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Selects "Sign-up for Mobile Banking"
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Sign-up screen will appear with an additional option "Scan QR Code to Sign-up"
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Select this option.
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The screen will open the camera in order for you to scan the QR code (displayed on your friend Digital App/Mobile)
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Once the QR Code is scanned, the App will navigate to another screen asking below mentioned detail:
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CNIC Number
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Mobile Number
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Mention the required detail & press 'Next' button.
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In case the provided Mobile Number doesn't match in the data base, you will be given another chance to enter the information.
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Otherwise, a Sign-up code will be instantly sent via SMS in to your registered mobile number and the system will navigate you to the next screen.
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The next screen will contain a Blank Alphanumeric field to mention the Instant Sign-up Code
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Enter the Sign-up Code in the respective field and press 'Next' button.
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Once Sign-up Code is verified, system will allow you to create the User ID and password.
Can I use Touch ID or Face ID to login to the app?
Yes, if your phone is biometric-enabled (including Face ID), once you've registered, you may choose to enable Touch ID or Face ID to login to the UBL Digital App. You always have the option to switch back to logging in via your password.
How can I reset or recover my password?
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The login screen of the UBL Digital App includes a 'Forgot Password' button that you can opt for in case you've forgotten your password
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From there, you'll be asked to provide us with
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your CNIC number
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Debit/ATM card number
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ATM pin
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Date of birth or registered email
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Registered mobile number
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Last 4 digits of your account number
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Agree to Terms and Conditions
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Enter the 6-digit OTP (One Time Password)
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Reset your password
How can I recover my user ID?
Your user ID can be recovered by following the re-signup process.
To re-signup, follow the steps below:
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Click on the 'Sign Up' link
Customers with Debit Card will be asked to provide the following details:
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UBL Debit Card number
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Email Address
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UBL Debit Card PIN
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Verification code
Customers without Debit Card will be asked to provide the following details:
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Registered Email Address
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Mothers Middle Name / Keyword
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Branch Name
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Account Number
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Verification code
Upon providing the above information, an activation link will be sent on customer's registered email address. Upon clicking on the activation link received via email, the customer will be directed to a page where they can view their existing user ID
How can I block and unblock my digital banking account?
You can call contact Customer Care at (021)-111-825-888 and request to block/unblock your account. The request will be processed after due verification.
Where can I see the app's terms and conditions of the App?
UBL Digital App's Terms and Conditions can be viewed through the sidebar menu which is available after the customer has login.
Can I update my contact information via the app (i.e. phone number, address, email address)?
Currently this service is not available via the app however, you can call our 24/7 Customer Care at (021)-111-825-888 to update your information or you can also visit any UBL branch.
I have enrolled in UBL Netbanking and I have downloaded the app on my device. Do I have to register my phone or do anything else before I can log in?
If you have already enrolled on UBL Netbanking you can login to Digital App via the same login credentials.
What Operating Systems does the UBL Digital App work on?
We provide support for both Android and IOS devices.
Does the UBL Digital App work on Windows® OS?
No, the UBL Digital app does not currently support mobile phones that run on Windows® OS.
If I open an additional account after I have downloaded the digital app, will it be automatically added/ linked to the app?
If you open an additional UBL account, you will have to call UBL Customer Care at (021)-111-825-888 and request them to link that account with the existing account.