At UBL we know how precious your time is and we care. Call UBL Phone Banking and let our professional Phone Bankers attend to your queries.
Whenever you need information about your account or require details about our products and services, please feel free to call us. Our professional Phone Bankers will take care of all your needs.
You can also do self-service banking using our Interactive Voice Response (IVR) system, 24 hours all 365 days of the year.
Remit money to Pakistan from the convenience of your home or office. Just call us on 800 00 808 and transfer your money to your loved ones. Each time you remit funds using Tezraftaar through UBL Phone Banking, you will get a preferred exchange rate.
At UBL, we regard each of our customers as a valued individual and are committed to ensuring that you receive fair, timely, and courteous service at all times. Upon receipt of your complaint, we shall address the matter promptly, efficiently, and with due seriousness.
You may reach us through the following channels:
In Person: Visit our branch to speak directly with the Branch Manager or submit a complaint form to our Personal Banking Associates. You may also use the Complaints and Suggestions Box available at our branch.
Phone: Call our 24/7 UBL Phone Banking Services at 800 00 808 (within Bahrain) or +971 600 533335 (outside Bahrain) for immediate assistance.
Email:
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For general queries or complaints, email us at:
ContactUBL@ublint.com
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For complaints, you may also contact our Complaint Officer Ms. Mehreen Jalal at email
mehreen_jalal@ublint.com or dial at +973 17503506 from 8AM to 4:30PM.
The Bank is committed to addressing complaints efficiently at the initial point of contact, ensuring a swift and satisfactory resolution wherever possible. We make sure each complaint is handled promptly & followed up within a maximum of five working days. We strive to issue a final response within four weeks of receiving your complaint. If we are unable to resolve the matter within four weeks, we will update you on the expected timeframe for resolution.
Should your complaint remain unresolved or you are dissatisfied with our final response, you have the right to escalate the matter to the Central Bank of Bahrain (CBB) within 30 calendar days of our response. Complaints can be submitted through the CBB website at www.cbb.gov.bh