| Job Title: |
Lead Customer Experience & Performance Analytics |
| Key Responsibilities: |
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Job Summary:
Responsible for spearheading customer experience strategies through performance analytics. This role combines data-driven insight with strategic thinking to optimize customer satisfaction and operational efficiency
Key Responsibilities:
- Develop and implement analytics frameworks to monitor CX KPIs.
- Integrate data insights into strategic planning.
- Lead customer journey analysis and process reengineering.
- Collaborate with CX and product teams to drive improvements
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